Privacy Policy

1. Who we are

C4U Homes Ltd ("we", "our", "us") is a supported accommodation provider for male care leavers aged 16–17 in Slough, Berkshire. Our registered address is 181 High Street, Langley, Slough SL3 8LP.

We are the data controller for personal information collected through this website. For data protection enquiries, contact info@c4uhomes.co.uk.

2. What information we collect

When you submit a referral or contact form on this website, we collect:

• Referrer details: name, role, organisation, email address, phone number
• Young person details: initials/identifier, date of birth, gender, care status, placement needs
• Placement information: start date, length, current situation, support needs, risks
• Documents: Pathway Plans, Risk Assessments, or other documents you choose to attach
• Funding details: placing authority, weekly rate
• Technical data: IP address, browser type (collected by our hosting provider Netlify for security and performance)

3. Why we collect this information (lawful basis)

We process personal data on the following lawful bases under UK GDPR:

• Legal obligation — to comply with Ofsted supported accommodation regulations and safeguarding law
• Public task — to provide commissioned care services to care leavers in partnership with local authorities
• Legitimate interest — to assess placement suitability and respond to enquiries from professionals
• Consent — where you have explicitly agreed (e.g. testimonials, marketing)

4. How we use your information

• To assess and respond to referrals
• To deliver supported accommodation and life-skills programmes
• To comply with Ofsted, safeguarding and statutory reporting requirements
• To communicate with placing authorities, social workers and personal advisers
• To maintain accurate placement records
• To investigate safeguarding concerns where required by law

5. Who we share information with

We share personal information only where necessary and lawful:

• Local authorities placing young people with us
• Ofsted (the regulator) when required by law
• Safeguarding partners when there is a child protection concern
• Health professionals involved in a young person's care, with appropriate consent
• Our hosting provider (Netlify Inc.) stores form submissions on secure US servers under standard contractual clauses

We do not sell or rent personal data. We do not share data for marketing purposes.

6. How long we keep your information

• Referral enquiries (not accepted): 12 months, then securely deleted
• Active placements: for the duration of the placement plus the period required by Ofsted regulations and our local authority contracts (typically 25 years for care records, in line with statutory guidance)
• Website form data: stored in Netlify Forms; we export and delete from Netlify within 30 days of receipt, retaining only the records we need

7. Your rights under UK GDPR

You have the right to:

• Request a copy of your personal data we hold
• Ask us to correct inaccurate information
• Ask us to delete your data (subject to legal obligations)
• Restrict or object to certain types of processing
• Withdraw consent at any time, where consent is the lawful basis
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, email info@c4uhomes.co.uk. We will respond within one calendar month.

8. How we protect your information

• All data is transmitted over encrypted connections (HTTPS/TLS)
• Access to placement records is limited to authorised staff only
• Staff are trained in data protection and safeguarding
• We have a data breach response procedure aligned with ICO guidance
• Physical records are stored in locked cabinets at our registered address

9. Cookies and tracking

This website uses minimal cookies. We do not use Google Analytics, advertising trackers, or social media tracking pixels. The only data automatically collected is technical information by our hosting provider (Netlify) for security and performance, retained for no more than 30 days.

10. Changes to this policy

We review this Privacy Policy at least annually and may update it to reflect changes in regulation or our practices. Material changes will be communicated to active partners directly.

11. Contact & complaints

For any data protection concern:

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office at ico.org.uk or 0303 123 1113.