Frequently Asked Questions

Yes. We respond to emergency referrals within 2 hours during office hours and can usually arrange same-day or next-day placement subject to risk assessment and bed availability.

We support young people with a range of needs including emotional dysregulation, low-level criminal exploitation risks, mild mental health needs, history of being looked after, and care leavers transitioning to independence. We assess each referral on its merits.

Our properties operate with 24/7 staffing including waking nights. Daytime ratios are based on resident needs — typically two staff during peak hours and one during quieter periods, with on-call management out-of-hours.

We follow a structured missing protocol aligned with the Joint National Protocol on Missing Children. Staff complete welfare checks, notify police promptly, inform social workers and parents, and conduct a return home interview within 72 hours.

Yes, where appropriate. We assess each young person’s capacity to self-medicate as part of placement. Where supervision is needed, staff support administration and recording in line with our Medication Policy.

Yes. We have experience supporting unaccompanied asylum-seeking children and young people. Our staff are trained in trauma-informed care and we support engagement with immigration solicitors, GP registration, English classes, and education access.

Absolutely. We support residents to continue any existing education or employment placement and help with travel where reasonable. Maintaining stability in education is a key part of our approach.

We specialise in male care leavers aged 16–17. Young people can stay with us up to their 18th birthday, with floating support available afterwards where commissioned.

C4U Homes is based at 181 High Street, Langley, Slough SL3 8LP, Berkshire. Our supported accommodation is in Langley, Slough, with good transport links to Windsor, Maidenhead and the wider Thames Valley.

We accept referrals from Slough Children First, the Royal Borough of Windsor and Maidenhead, Reading Borough Council, Wokingham Borough Council, Bracknell Forest and Buckinghamshire Council. Other authorities are considered case by case.

Call 07717 034353, email info@c4uhomes.co.uk, or complete the online referral form on our Make a Referral page. We aim to respond to referral enquiries within 2 hours during office hours and to confirm placements within 24 hours.

Every placement includes a private furnished bedroom, shared kitchen and living space, all bills and Wi-Fi, 24/7 on-site staff, weekly keyworker sessions, a personalised support plan reviewed monthly, the Life Skills Programme, and liaison with the young person's social worker and Pathway Plan.

Yes. Supported accommodation is the term used in the Supported Accommodation (England) Regulations 2023. Many councils and social workers still call it semi-independent accommodation, semi-independent living or 16+ accommodation. C4U Homes provides this for looked-after children and care leavers aged 16 and 17.

Yes. We accept referrals for unaccompanied asylum-seeking children (UASC) and for young people stepping down from residential children's homes or moving on from foster care, subject to assessment.

Yes. Our main referring areas are Slough, Windsor and Maidenhead, Reading, Wokingham, Bracknell Forest and Buckinghamshire. Out-of-borough placements from other local authorities are considered case by case.

Placements are usually commissioned by the placing local authority on a spot purchase basis, with the weekly rate agreed at referral. We welcome framework and dynamic purchasing system (DPS) opportunities.

You will have your own private bedroom with a bed, wardrobe, desk and storage. Some rooms have en-suite bathrooms; others share. All rooms have heating, Wi-Fi access and lockable storage.

Yes — free unlimited Wi-Fi throughout the property. We have some safeguarding filters to protect everyone, but it is fast and works on all devices.

Yes. Family and friends can visit at agreed times, after a quick safety chat with your support worker. We do this to keep everyone safe — not to restrict your relationships.

We provide essentials and support you to plan and cook your own meals as part of life-skills development. You will have your own food storage space and access to the kitchen. We also do group cooking sessions weekly.

Yes. There is always at least one staff member on site, day and night, including a waking night worker. You are never alone if you need help.

Talk to any staff member — they are here to help, not judge. We can connect you with mental health support, your social worker, or just sit with you while things feel hard. Key working sessions are also a safe space to talk.