Accessibility Statement

Our commitment

C4U Homes is committed to making its website accessible, in line with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We believe everyone should be able to access information about our supported accommodation services — including young people, families, social workers, and professionals who may use assistive technology.

What we have done to make this site accessible

• Designed with sufficient colour contrast for readability
• All interactive elements are keyboard-navigable
• Images have alternative text descriptions
• Forms have clear labels and error messages
• The site works on mobile phones, tablets and desktops
• Text can be resized in your browser without breaking the layout
• We use plain English and avoid jargon where possible
• The site does not rely on flashing or animated content
• The site works without JavaScript for core information (degraded experience)

How accessible this website is

We have aimed to meet WCAG 2.1 Level AA standards, but acknowledge that some elements may not yet fully comply. Known limitations include:

• Some decorative SVG illustrations may not have detailed text descriptions (they are marked as decorative)
• Some interactive components (e.g. the photo gallery lightbox) rely on JavaScript
• Further accessibility improvements are planned (see Ongoing improvements below)

Getting help with this website

If you have difficulty using any part of this site, please contact us and we will be happy to provide the information in another format (large print, plain text, audio etc.) or to help you complete a referral by phone.

Reporting accessibility problems

We welcome feedback on the accessibility of this website. If you find any issue not listed above, please tell us by emailing info@c4uhomes.co.uk. We will aim to respond within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. C4U Homes is a private supported accommodation provider, not a public sector body, but we voluntarily align with these standards where reasonable.

If you believe we have not adequately addressed your accessibility concern, you may also contact the Equality Advisory and Support Service (EASS).

Technical information

This website is built as a single-page HTML application. It is hosted on Netlify with HTTPS encryption. We tested compliance against WCAG 2.1 Level AA using a combination of automated tooling and manual review. Our last review was conducted in May 2026.

Ongoing improvements

We treat accessibility as an ongoing journey rather than a one-off task. Improvements planned over the next 12 months include:

• Adding fuller text descriptions for all key images
• Adding skip-to-content links on every page
• Engaging with care-experienced young people to test the site for usability
• Adding plain-language summaries to long policy documents